In the era of big data and information technology, data visualization is increasingly acquiring its importance. With the explosion of social media and smart devices, customers are becoming incredibly sophisticated, and empowered. As a result, the dynamics that govern the relationship between brands and customers is evolving. Therefore, user experience is a priority that should, in some way, find a home within the design of any new-media strategy. Hence, user experience professionals are increasingly demanded in the job market.
I had the opportunity to interview Mr. James Torio, Senior User Experience Architect at McKinsey & Company. He has 13 years of industry experience and is a Syracuse University alumnus. He was generous enough to give me a few moments from his hectic schedule to talk about his professional experience. He offers some helpful insight for future information professionals.